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Frequently Asked Questions
Artwork & Uploading
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What types of files can I upload to Doxdirect
You can upload these file types:
• PDF
• Word
• PowerPoint
• JPG
• PNGPDFs work best. Files can be either portrait or landscape in orientation, and up to 1GB in size.
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Can I upload files that are not A sizes?
New FAQ : Answer
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Can you print to the edge of the page?
New FAQ : Answer
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Can you send a hardcopy or sample?
New FAQ : Answer
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What margins should I leave on my document?
New FAQ : Answer
Configure
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What type of paper should I choose?
New FAQ : Answer
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Can you print to the edge of the page?
New FAQ : Answer
Checkout & Payments
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What payment options do you offer?
New FAQ : Answer
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I have a discount code. How do I enter it?
New FAQ : Answer
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Can you deliver to a different address from the billing address?
New FAQ : Answer
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It's a gift, do you send payment details in the box>
New FAQ : Answer
Doxdirect Account
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Can I reprint documents without uploading them again?
New FAQ : Answer
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Do you offer white label packaging?
New FAQ : Answer
Cancellations & Refunds
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How do I ask for a reprint or refund?
New FAQ : Answer
Delivery & Turnaround
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What is your standard order production time?
New FAQ : Answer
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What are your fastest production and delivery times?
New FAQ : Answer
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Do you produce orders during public holidays and weekends?
New FAQ : Answer
Looking for something else?
Our sitemap lists all the pages available on Doxdirect.